🔥 Wickwise FAQ: Everything You Need to Know

Whether you're a seasoned candle connoisseur or just discovering the magic of Wickwise, we've gathered the most frequently asked questions to help you get the most out of your experience. From wick trimming tips to scent throw secrets, here's your go-to guide.

🕯️ What makes Wickwise candles different?

Wickwise candles are crafted with premium soy wax blends, lead-free cotton wicks, and phthalate-free fragrance. Each candle is hand-poured in small batches to ensure quality and consistency. Our scents are curated to evoke mood, memory, and atmosphere—without overwhelming your space.

🔥 How long do Wickwise candles burn?

Burn time varies by size:

• Mini: ~20 hours
• Standard: ~40–45 hours
• Large: ~80+ hours

To maximize burn time, always trim your wick to ¼ inch before lighting and allow the wax to melt evenly across the surface.

🌿 Are Wickwise candles eco-friendly?

Yes! We prioritize sustainability:

• Our soy wax is biodegradable and renewable.
• Jars are recyclable or reusable.
• Packaging is plastic-free and made from recycled materials.

🚫 Do Wickwise candles contain paraffin or harmful chemicals?

Nope. We steer clear of paraffin, parabens, phthalates, and synthetic dyes. Our candles are clean-burning and safe for pets and kids.

📦 Do you offer gift sets or custom orders?

Absolutely! We offer curated gift boxes for birthdays, holidays, and self-care moments. Custom labels and scents are available for weddings, corporate events, and personal milestones—just reach out to our team.

🚚 How long does shipping take?

Orders typically ship within 2–3 business days. Delivery times vary by location:

• UK: 3–5 business days
• International: 7–14 business days

You’ll receive tracking info once your order is dispatched.

💡 My candle is tunneling—what should I do?

Tunneling happens when wax burns down the center, leaving unused wax on the sides. To prevent this:

• Burn your candle for 2–3 hours on the first use.
• Ensure the wax pool reaches the edges of the jar. If tunneling occurs, use a heat gun or foil wrap method to even out the surface.

❓Still have questions?

We’re here to help! Drop us a message at wickwise99@outlook.com or DM us on TikTok @Wickwise99_